Should you have any questions, please contact us by phone at 020 7846 6403 or via email at info@dralexa.co.uk.
COMMUNICATIONS
You will receive communications from us if you are, or have been, a customer or visitor of Dr Alexa’s services (e.g., www.dralexa.co.uk, shop.beautydigger.co.uk, etc.). As a customer, it is essential that you remain on our list to receive updates on products you have purchased, subscribed to, or downloaded, as well as news about Dr Alexa or affiliated entities.
If you wish to unsubscribe, we are sorry to see you go. However, by unsubscribing, you will no longer receive marketing communications or product updates. To unsubscribe, please use the link provided in our email communications. If you make new purchases, subscriptions, or downloads after unsubscribing, we reserve the right to send you essential purchase information for those items. Note that unsubscribing from our mailing list does not automatically delete your account or data on our website. Separate procedures for account deletion are outlined below.
YOUR RIGHTS UNDER GDPR
You have the right to:
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Request the removal of all personally identifiable data we hold about you.
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Access, rectify, or request the deletion of your personal data.
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Restrict processing or object to the processing of your data in certain circumstances.
For legal compliance, we will retain webshop order records for five years. These records are automatically deleted thereafter.
EMAIL SERVICE
We use Mailchimp, a professional and secure email marketing platform, to manage subscriber data, track interactions, and handle GDPR compliance. By interacting with our emails, you consent to this tracking.
TRACKING TECHNOLOGIES
We use Google Analytics, Facebook Pixels, and other tracking technologies to monitor interactions with our website. If you prefer not to be tracked, you can block cookies. However, blocking cookies essential for the website’s functionality may result in user experience issues.
PERSONAL INFORMATION WE COLLECT
As part of standard web practices, Dr Alexa may automatically collect:
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Your IP address
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Browser type
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Referring/exit pages
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Operating system
This information is used to:
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Respond to customer service inquiries
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Send newsletters
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Improve our website and marketing efforts
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Conduct research and analysis
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Display content tailored to your interests
CHOICE/OPT-OUT
You can stop receiving marketing emails by following the unsubscribe instructions in our emails or contacting us at info@dralexa.co.uk.
INFORMATION SHARING
We do not sell your personal data to third parties. Your data is shared only:
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As required by law, such as compliance with a subpoena or similar legal process.
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To protect our rights, your safety, or the safety of others; to investigate fraud; or to respond to a government request.
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If Dr Alexa is involved in a merger, acquisition, or sale of assets, you will be notified of any changes in ownership or data use.
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With your prior consent for specific situations.
COOKIES AND WEB BEACONS
We use cookies and web beacons to analyze site usage and measure the effectiveness of customer communications. These technologies help us understand user interactions with our site and emails, improving overall services. To manage cookies, refer to your browser’s settings.
SECURITY
We follow industry standards to protect personal data during transmission and storage. While we strive to safeguard your information, no method of online transmission is 100% secure. For questions about security, contact us at info@dralexa.co.uk.
DATA RETENTION
We retain your information as long as your account is active or needed to provide services. To deactivate your account or request data deletion, email us at info@dralexa.co.uk.
ADDITIONAL INFORMATION
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Widgets: Our website may include interactive features provided by third parties, which are governed by their privacy policies.
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Public Forums: Information shared in blogs or forums is public and may be accessed by others.
UPDATES TO THIS PRIVACY POLICY
This privacy policy may be updated periodically. Any significant changes will be communicated via email or website notices. We encourage you to review this policy regularly.
LEGAL ACTION AND DISCLOSURES
Your personal data may be disclosed to public authorities if required by law. Additional details about data collection or processing can be requested by contacting us at info@dralexa.co.uk.
CONTACT INFORMATION
If you have questions about this privacy policy, please email us at info@dralexa.co.uk or contact us at 020 7846 6403.